Terms

The build. One fixed price, agreed in writing before work starts, for the Enquiry System: the website, the Google Business Profile and local SEO, the Concierge and lead automation, the social strategy with a 90-day content calendar, and a launch report. A single service can be taken on its own and is quoted the same way.

The retainer. A monthly fee that keeps the system running: the Concierge running and kept current with your details, profile upkeep (hours, photos, posts, review replies), the monthly content strategy and calendar, and a one-page monthly report. Posting to your social accounts is an optional add-on, quoted separately.

The build starts from £2,900 / $3,700. The retainer starts from £550 / $700 a month. Your price is the one in your written plan.

• The build: half to start, half at launch.
• The retainer: monthly, in advance, from the month the system goes live.
• Prices are fixed in writing for a year from the date of the plan.
• Invoices are in pounds sterling or US dollars, as the plan says. Bank charges are each side's own.

The build takes about four weeks once we have your details: hours, services, team, photos and the policies the Concierge answers from. The Google profile and the Concierge often go live before the website. If we are waiting on content from you, the timeline moves with it, and we say so in writing.

Two rounds of website changes are included in the build. After launch, small changes such as new hours or a new team member are part of the retainer. Larger changes, new pages or new features are quoted before they are made.

Nothing goes live until your team has tried it. You approve every page, every profile change and every answer the Concierge gives before it is published. Responsibility for the accuracy of your own details, and for compliance with your profession's advertising rules, stays with you.

You own the website, the domain, the content, the photos, the Google Business Profile and the Google Sheet the requests are saved to, from the day they are paid for. We have access only while we work together, and you can remove it at any time. If we part ways, you keep everything and we hand over the logins within a week.

• It is chat on your website. It is not a phone answering service.
• It answers only from the details you give it, and you approve those details.
• It takes requests. It never confirms a booking, quotes a price or gives clinical, legal or financial advice. A person on your team confirms.
• Requests are emailed to your team and saved to your own Google Sheet, and can also go to a Slack channel or WhatsApp you choose. Messages pass through an AI service provider and a server Svayra runs. The privacy page explains this, and the plan says what you tell your visitors.
• You decide what happens to the requests. Svayra handles them only to write the reply and pass them on.

A position on Google, a number of enquiries or a revenue figure. Nobody controls those, and we don't claim to. We promise the work in the plan, done properly and on time, and a report each month that says plainly what came in and what changed.

What we learn about your business stays with us. We never name a client on our website or in our material without written consent. Any case study is anonymised unless you agree otherwise.

There is no lock-in. Either side can end the retainer with one month's notice, by email. The build can be stopped at any stage; work done to that point is paid for and handed over. When the retainer ends, the Concierge is switched off at the end of the notice period unless you move it to your own account, and everything else stays yours.

Our liability for any work is limited to the amount you have paid us for that work. Neither side is liable for indirect losses. These terms are governed by the laws of India, and any dispute is heard in the courts of Mumbai. We would much rather fix a problem than argue about it: email hello@svayra.com first.

If this page changes, the date at the top changes with it. The terms in force for your engagement are the ones in your written plan.