An AI receptionist for dental practices
An AI receptionist for a dental practice is chat on your website that answers patients' practical questions at any hour and takes their appointment request for your front desk. Svayra's is called the Concierge, and it never confirms a booking: your team does. It is one part of the Enquiry System: one fixed price to build, then a monthly retainer.
Book a 15-min callSee the Enquiry System
It's website chat, not a phone line. The call is 15 minutes on Google Meet, with no pitch. Prices come in writing after it.
Where do dental practices lose new patients?
A patient with a chipped tooth looks you up at 10 pm. Your website has a contact form and a phone number nobody is answering. The Concierge answers the question, takes the request and has it waiting for your front desk in the morning.
Most new-patient questions are simple. Are you open on Saturday? Do you take my insurance? Can you see me this week? They get asked when the patient has time, which is often after your front desk has gone home.
A contact form can't answer any of them. So the patient asks the next practice on the list, and the practice that answers first has the better chance of the appointment.
What does the Concierge do?
- Answers from your own detailsHours, location, services, insurance and payment options, how to prepare for a visit. Only what you've told it.
- Takes the appointment requestA name, a contact detail and the reason for the visit, in the patient's own words.
- Passes it to your front deskAn email to your inbox and a row in your Google Sheet, plus Slack or WhatsApp if the desk uses them. Ready when the desk opens.
- Says what happens nextThe patient is told that your team will confirm the time.
How does a request reach your team?
A visitor asks at 10:42 pm. The Concierge takes the details. Your team confirms.
The Concierge takes requests. It never confirms a booking, quotes a price or gives advice. Your team confirms.
A sample request. The name is fictional.
Svayra ConciergeSample chat
I chipped a front tooth. Can I come in tomorrow morning?
I can pass that to the team to confirm. May I have your name?
Maya Collins, maya@example.com
Thank you. Your request is with the team.
What doesn't it do?
- It doesn't answer the phone. It's chat on your website.
- It doesn't confirm or move appointments. Your team does.
- It doesn't diagnose, suggest treatment or quote fees.
- It doesn't write into your practice management software. Requests arrive by email and in a Google Sheet, and in Slack or WhatsApp if you use them.
How does it fit the Enquiry System?
Five parts, one fixed price to build, then a monthly retainer.
This is the part of the Enquiry System that answers. The profile brings the visit, the website earns the trust, the Concierge takes the request and the monthly report shows what came in. See the whole system for dental practices.
The system is from £2,900 / $3,700, then from £550 / $700 a month. Taken on its own, this service is quoted in writing after the call.
How it works
We talk. We plan. We build. You go live.
It starts with a 15-minute call and a free Enquiry Leak Check. You get a written plan with a fixed price. Nothing goes live until your team has tried it. Then the retainer keeps it running.
Questions
Is this a phone answering service for dental offices?
No. Searches for dental answering services mostly lead to phone companies, and this isn't one. It's chat on your website. If missed calls are your main gap, a phone service is the right tool, and I'll say so on the call.
Will it give patients clinical advice?
No. It answers practical questions from the details you provide. Anything about symptoms or treatment goes to your team as a request.
Does it work with our practice software?
It doesn't connect to it. Requests arrive by email and in a Google Sheet (and Slack or WhatsApp, if you use them), and your front desk books them the way it books everything else.
What about patient privacy?
The Concierge asks only for a name, a contact detail and the reason for the visit, and says who will see them. Requests are stored in your own Google Sheet, and the privacy page explains what passes through our systems. We work to the data protection law that applies to your practice, such as the UK GDPR, the EU GDPR or the UAE's, and the written plan says what to tell your patients. Please keep health details out of the chat; the Concierge doesn't need them.
How long does setup take?
As part of the Enquiry System, the build takes about four weeks, and the Concierge is often live before the website. On its own, the written plan gives the date, once I have your hours, services and policies.
Related services
- The Concierge: an AI receptionistWebsite chat that answers at any hour, takes the request and hands it to your team. For clinics and firms of every kind.
- Google Business Profile for dentistsYour listing checked field by field: hours, categories, services, booking link, photos and reviews.
- Local SEO for dental practicesAn accurate listing, a page for each main treatment and the same details everywhere.
- Dental website designWebsites that show what you do, when you're open and how to book, on the first screen of a phone.
- AI automation for service businessesThe steps between an enquiry and a booked client: answering, handoff, booking links and reminders.